Complaints Statement

We are committed to providing a high standard of legal service. However, if at any stage you become unhappy or concerned about the service we have provided, please let us know as soon as possible so that we can do our best to resolve the issue.

In the first instance, please contact us to discuss your concerns. If we are unable to resolve the matter informally, you may make a formal complaint by following our Complaints Policy, which is available [here]. Making a complaint will not affect the way we handle your matter.

What to do if we cannot resolve your complaint

If we are unable to resolve your complaint, you may be entitled to refer it to the Legal Ombudsman. The Legal Ombudsman is independent and will consider complaints about the service provided by legal professionals.

Before accepting a complaint for investigation, the Legal Ombudsman will usually expect you to have given us the opportunity to resolve your complaint first.

Normally, you should refer your complaint to the Legal Ombudsman:

1.  within six months of receiving our final written response to your complaint; and

2.  no more than six years from the date of the act or omission giving rise to the complaint, or (if later) within three years from the date when you should reasonably have known there were grounds for complaint.

Further information is available from:

Website:
Telephone: 0300 555 0333 (Monday to Friday, 9:00am–5:00pm)
Email:

Legal Ombudsman
PO Box 6806
Wolverhampton
WV1 9WJ

Concerns about our conduct

If your concern relates to our professional conduct (for example, dishonesty, misuse of client money or unlawful discrimination), you may raise the matter with the Solicitors Regulation Authority (SRA). Further information is available on the SRA website: